With the exception of telepathy, there’s lots of ways to contact us:
Hours: 9-5 Mon-Friday
Phone: Just call 215-546-5870
Email: [email protected]
Easy! Register on the China Herb Script portal on the website. We’ll need a copy of your license to confirm that you’ll receive wholesale pricing. As soon as we confirm your credentials, you're ready to order!
You can securely order online through the web store 24 hours a day.
At China Herb Company, we are sticklers for safety. Need a formula but don’t know what to take? Let us know where you live. We’d love to refer you to a licensed practitioner in your area.
Meanwhile, enjoy the China Herb and Six Fishes Formulas products available to the general public. These include kits to make topical preparations, kits to make medicinal elixirs, and a few formulas for internal use that are generally safe for all populations.
We strive to ship orders received by 12 pm Eastern Standard Time on the same day.
Most orders shipped within a 100 mile radius of Philadelphia reach their destination the next day.
We ship most orders using UPS. To expedite delivery we can ship using 3 day, 2 day or next business day delivery. We use USPS for addresses that cannot receive UPS deliveries. Second day and overnight delivery are available in the continental USA. Customers are responsible for all shipping charges.
The answer is maybe. We can sometimes accommodate requests for international delivery. Before placing an order, please email us at [email protected] or call 215-546-5870 with any inquiries regarding international shipping and billing.
Most ground shipments are $9.95. However, shipping charges may vary, depending on the weight of the shipment, the location it is being shipped to (rural areas may include extra charges), and the shipping method selected.
Orders over $150 receive free shipping
We have 3 easy solutions:
- Wait until we have the product in stock again. In most cases this would be within a week.
- Order the same formula in another form. If we don't have it in liquid, then perhaps we can make in granule or raw herbs for you.
- We can custom compound the formula for you from our stock.
All online orders are prepaid with credit cards. We accept Visa and MasterCard. Orders that are picked up from the dispensary can be paid with credit card, personal check, or cash.
No problem! Cara has been in practice for over 35 years and is an experienced educator. If you need help, she is happy to offer guidance and answer any questions you may have.
Please note that Cara's schedule busy and may not be available on short notice. She promises to bend over backward and warp the space-time continuum to return your call or email on the same day. Please call (215) 546-5870 or email us at [email protected] if you have any inquiries.
China Herb Company makes every effort to ensure the safety of our herbs. We select companies that test for bacteria, heavy metals, pesticides, molds, and fungus. Whenever possible, we avoid the use of herbs treated with sulfites. We purchase our herbs from companies that use the true species, and not common substitutes. We do not sell any herb or medicinal that is on the CITES endangered species list. We source the majority of our herbs from three reputable companies: Spring Wind Herbs, NuHerb and Asia Natural.
We offer discounts for online orders only. New to China Herb Company? Enjoy a first time discount of 10%. Because we are in Pennsylvania, we love supporting our local Acupuncture organization: The Association for Professional Acupuncturist of PA. When you join, China Herb Company will send you coupons to use towards future purchases equal to the amount your membership cost!
Discounts are offered for purchases of larger quantities of Liquid formulas: QUANTITY DISCOUNTS
Quantity discounts are available for the liquid formulas. Discounts apply to standard formulas only. These discounts are not available for custom blended formulas except for gallon and half gallon orders.
16 oz.- 5%
32 oz.- 10%
Want to save more? Orders over $150 receive free shipping
We are happy to send you a small sample of our liquid herbs and formulas. Call us at 215-546-5870,let us know which formula you’d like to sample and we’ll send it right to you.
All returns must be unopened.
An unopened bottle of herbs may be returned within 30 days, subject to a 20% re-stocking fee.
All returns must be authorized by China Herb Company. Please call first.
All custom herb formula sales are final. This applies to raw, granule and liquid formulas. There are no refunds or exchanges unless there is an error on the part of China Herb Company.
If a product is defective, it must be reported within 7 calendar days of receipt. China Herb Company agrees to replace all defective items.
Shipping charges on returns are not refunded.