General FAQ’s

+ - How Can I Contact You?

Except for telepathy, there are lots of ways to contact us:

    • Hours: 9-5 Mon-Friday
    • Phone or Text: 215-546-5870
    • Fax: 215-772-0770
    • Email: [email protected]
+ - I am a licensed practitioner. How do I place an order?

Registration only takes 5 minutes: Head to the practitioner portal on the website. We’ll need your license number and professional website to confirm that you’re a licensed health professional. Once we confirm your credentials, you’ll be sent a username and password. You can securely order custom formulas and products 24 hours a day.

+ - How will my order be shipped?

Choose from UPS or USPS. To expedite delivery, we can ship using 3-day, 2-day, or next business day delivery. Note that UPS cannot deliver to address’ with PO Boxes.

+ - Can my orders be shipped directly to my patients?

Absolutely, yes! This is one of the most convenient features of ordering from China Herb. Take advantage of our drop shipping service and never hassle with patient pick up again.  Plus, there’s never any extra charges for this service.

+ - I have a special formula that I'd like to use for more than one patient. Can I do this?

You sure can. Just save the formula to “my favorites” and repurpose it again and again. And you can even tweak it for each patient so it matches their health concerns perfectly.

+ - Can my patient order directly from China Herb Company?

In general, no. But also, yes. We sell to licensed practitioners only. You’re in charge of managing your patient’s health concerns. When you place an order for a patient, you have the option of letting them reorder. You can set the number of times they can do this and also set an expiry date.  If you haven’t set them up for automatic refills, then you’ll place the order for them.

+ - I'm a beginner. Can I get help writing my formula?

No problem! We’re here to help you do your very best. Cara has been in practice for nearly 40 years and is an experienced educator. If you need assistance thinking through a case clearly or writing your formulas, she’s here to offer guidance and answer questions.
You can schedule a time to meet here. Cara’s schedule is busy, and may not be available on short notice. Because of COVID, you may not be able to wait. If this is the case, call or text us. She’ll return your call as soon as possible.
In general, we return most calls, emails and texts within the day. Please email us at [email protected] or call (215) 546-5870 if you have any questions

+ - When will my order be shipped?

Our liquid herb concentrates herbs contain 20 % alcohol to preserve the product. They have a minimum shelf life of 2 years from the date of manufacture.

+ - I live near Philly. Can I pick up my herb formula?

By all means! We have a contactless pick-up system in the foyer.
Just call or text us first to confirm someone is in the office. 215-546-5870

+ - What if my product is out of stock?

Due to the global high demand of Chinese herbs, since the Pandemic, the supply chain has been more difficult to manage. While we do our best to keep all our products in stock, it is not always possible. If the formula you want is out of stock, there are three options: you can wait until we have the product in stock again; you can order the same formula in another form. If we don’t have it in liquid, then perhaps we can make in granule or raw forms for you; You can order a similar product; we can custom build the formula from our stock. We’ll never charge a back-ordered product until it is shipped.

+ - Can I reorder the same formula for my patients?

Since you’ve entered your patients into our database, reordering is quick and easy. Reorder the same formula, modify it, or create a brand-new recommendation. The system will force you to name the formula, making it easy to keep track of them later. You can even set your preferences to reorder their formulas and send them a link to pay us directly.

+ - Which payment methods are accepted by China Herb Company?

All online orders are prepaid with credit cards either by you, or by your patient. We accept all major credit cards and PayPal. Orders picked up from the dispensary can be paid with a credit card, personal check, or cash.

+ - Can I order large quantities of liquid concentrates?

Yes: Our liquid dispensary is available in 2, 4, 8, 16, and 32 oz bottles. For gallon orders, please call us at 215-546-5870

+ - Can you provide custom branded labels?

Yes. We charge a one times fee of $100 to design the label. If you prefer, you can also provide us with the graphics as long as they comply with our labeling standards. If you’ve written a proprietary formula, we’ll provide a non-compete, non-disclosure contract.

Herb FAQ’s

+ - Where does China Herb Company source their herbs

China Herb Company makes every effort to ensure the safety of our herbs. We select companies that test for bacteria, heavy metals, pesticides, molds, and fungus. Whenever possible, we avoid the use of herbs treated with sulfites. We purchase our herbs from companies that use the correct species, and not common substitutes. We do not stock any herb or medicinal listed on the CITES endangered species list.

We source most of our herbs from three reputable companies: Spring Wind Herbs, NuHerb, and Asia Natural. We distribute Tian Jiang Pharmaceuticals 5:1 Granule extracts.

+ - How else do you ensure safety>

Our software allows us to batch track and record when our herbs are moved from inventory to production. We are proud that in over 30 years, we have never had even one reported adverse reaction or batch contamination.

+ - Are discounts available?

We offer discounts for online orders only. New to China Herb Company? Enjoy a first-time discount of 20% using the code ILOVEHERBS.

Orders over $200 receive free shipping.

You can save on liquid formulas by ordering larger quantities. The more you order, the more the price goes down per ounce.

Stay on our mailing list and follow us on social media to stay updated on sales.

We love partnering with State Associations. Mainly because we think every single acupuncturist should support their State and National Associations. Reach out to us at [email protected] to discuss it!

+ - I've never tried your liquid herbs; Can I try a sample?

Yes, we are happy to send you a small sample. Just call the dispensary directly at 215-546-5870

+ - How much alcohol do your liquid herb concentrates contain

Our liquid herb concentrates herbs contain 20 % alcohol to preserve the product. They have a minimum shelf life of 2 years from the date of manufacture.

+ - Does China Herb Company offer discounts on custom formulas?

An advantage of ordering from China Herb Company is that we can produce custom formulas for you and your patients. Because this process is time-consuming and labor-intensive, most of the time, we can’t offer discounts on custom formulas. But watch for sales. Periodically we’ll run a sales promo on all products, including customs formulas, so keep an eye on your email!

+ - What is your return policy?

Unopened bottles of herbs may be returned within 30 days, subject to a 15% re-stocking fee.

Custom herb formulas are not returnable.

+ - What is the minimum order for custom encapsulations?

The minimum order is 200 caps. We use size 0 vegetarian capsules that hold 750 mgs. of 5:1 granule concentrates.

* These statements have not been evaluated by the Food & Drug Administration. None of these products or written text is intended to diagnose, treat, cure, or prevent disease.

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